IT Support Technician

Lee Enterprises Inc   Davenport, IA   Full-time     Information Services / Technology (IT)
Posted on February 6, 2024
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Lee Enterprises is looking for an individual interested in a rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment. We are looking for a talented technical problem solver to join our team to provide remote desktop support with exceptional customer service that any individual would seek to encounter. This self-starter position handles monitoring, troubleshooting and resolving incoming technical requests received through phone calls, chats or requests logged directly through our web portal. Ideal candidates will provide local on-site support for our Quad City Times location. Ideal candidates will come from the Quad Cities area (Rock Island, IL, Moline, IL, Davenport, IA or Bettendorf, IA) and will be able to work a hybrid schedule.

Position Responsibilities:
  • Provide remote support to users within our organization across various computer systems to quickly form solutions to technical problems with ability to resolve issues quickly and effectively.
  • Ability to prioritize issues based on severity and immediacy with ability to escalate items based on business impact to other teams and colleagues in a quick and effective manner. It requires problem solvers who can find creative solutions to an issue.
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
  • Develop written solutions and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
  • Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions, including other system applications related to provisioning and de-provisioning user access.
  • Perform various IT Security related functions including, creating, maintaining, and removing user access to various systems
  • Collaborate with technical staff and clients to establish goals and objectives for system improvements. Contribute ideas for improvement in daily and long-term procedures or processes to improve efficiency and customer satisfaction.
  • Flexible shifts required and participation with other IT colleagues to handle an on-call rotation which require evenings and weekends.
  • Travel to company properties to complete work functions, if required.
  • Other duties as assigned.
Requirements:
  • A bachelor's degree in computer science or minimum of 5+ years of related technical experience. A+ or ITIL certifications a plus.
  • Minimum of 2 years' experience with proficiency with Windows operating systems, Microsoft Office applications, including desktop and laptop computers.
  • Hardware and basic networking support experience.
  • Active Directory management and maintenance experience, including working with computer and user objects, server, printers, and application permissions, Group Policy, etc.
  • Experience supporting VPN clients, remote control tools including TeamViewer or RDP, including support and setup of Android, iPhones, iPads, and other PDA devices is desired.
  • Strong communication skills, both written and verbal. Must have the ability to remain calm and professional in all circumstances.
  • Superior problem solving, analytical and critical thinking skills to quickly identify problems, evaluate solutions and provide troubleshooting procedures and recommendations with ability to execute troubleshooting procedures.
Why Join Us?

Lee Enterprises offers competitive wages in a dynamic, interesting work environment with career growth opportunities. We offer an extensive benefit program that can be personalized to your needs. Our benefit program includes medical, dental, vision, short and long-term disability, company provided life insurance and supplemental life insurance. In addition, we offer a 401K retirement plan with company match. We also offer generous paid time off to allow the flexibility to balance personal life and work. This includes paid parental leave for new parents.

Lee Enterprises is a major subscription and advertising platform and a leading provider of local news and information, with daily newspapers, rapidly growing digital products and nearly 350 weekly and specialty publications serving 73 markets in 26 states. Year to date, Lee's newspapers have an average daily circulation of 1.0 million, and our legacy websites, including acquisitions, reach more than 33 million digital unique visitors.

Lee Enterprises is proud to be an equal opportunity employer. We are committed to attracting and retaining a workforce whose diversity reflects the communities we serve. Lee embraces change, and we recognize that we must create and maintain a culture of fervent inclusion. For more information about Lee, check us out at www.lee.net.

We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications above, we encourage you to apply.