Broadband Internet Technician
Red River is Growing! Learn and Grow with Us.
Red River Communications is looking for a motivated and adaptable Broadband Internet Technician to join our team. Whether you're an experienced professional or someone eager to learn, we're committed to providing the training and support to help you excel in this role. As a Broadband Internet Technician, you'll work with state-of-the-art fiber-optic networks, electronic networking equipment, and home and business Wi-Fi networks. and play a crucial role in ensuring the reliability of our broadband fiber-optic network and the overall satisfaction of our customers. Red River provides a progressive technology work environment where you can grow your career.
Red River offers 401K benefits, a pension retirement program, long-term disability, and life insurance. The excellent benefits package includes medical, dental, vision, and prescription coverage.
POSITION SUMMARY:
The Broadband Internet Technician installs and repairs internet/Wi-Fi fiber-optic communication networks and services, including broadband, managed services, phones, digital TV service, cameras, surveillance, and security systems. Responsibilities require discretion, judgment, problem-solving, tact, and poise.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Install, maintain, and service residential and business networks, fiber-optic cables, Wi-Fi, and customer-owned equipment.
• Splice and test fiber-optic cable.
• Use test equipment such as ethernet testers, Wi-Fi analyzers, cable fault locators, OTDR, fusion splicers, and volt meters. /
• Maintain and update customer network information for accurate billing records./
• Consult customers to determine problems and acceptable resolutions.
• Work safely and comply with all safety and company policies set forth by Red River Communications.
• Assist contractors working near buried facilities - where necessary.
• These are not the sole responsibilities; you will perform all other duties as needed and assigned.
• Hours for this position are Monday-Friday, 7:30 AM - 4:00 PM. Must participate in the on-call rotation schedule.
• Occasional travel may be required for training
QUALIFICATIONS:
• Must possess a valid and insurable driver's license.
• Education Requirements: High School Diploma / GED equivalent
• Preferred education or training in electrical, networking, data systems, computer science, etc.
• An aptitude for solving technological challenges.
• Skill in operating various office equipment such as personal computers and devices, software programs, and telephone systems.
• Ability to make sound technical decisions using available information.
• Ability to read, write and speak with clarity.
• Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals.
• A positive work attitude and professional appearance
• Skilled in maintaining a clean, efficient work area and company vehicle.
• Skilled in communicating professionally and courteously with co-workers and various business contacts.
• A team player with the ability to work under moderate supervision.
• Regular, reliable, consistent, and punctual attendance
• Preferred but not required: Knowledge of telecommunications plant equipment operations and maintenance.
BENEFITS:
Red River Communications offers an excellent benefits package that includes:
• Health and dental insurance
• Flexible or health savings contributions
• Wellness programs
• Life insurance
• Long-term disability
• Uniform/clothing provided by Red River Communications
• PTO: vacation, holiday, and sick time
• Leave time for various occasions
• Contributions towards a Pension and 401(k) Savings plan on behalf of the employee (upon meeting eligibility requirements)
• Free or reduced costs on Red River Communications services: internet/Wi-Fi, phone, digital TV, self-monitored security cameras, and cellular.
ABOUT RED RIVER COMMUNICATIONS
Red River Communications is a community-focused telecommunications cooperative that provides reliable broadband services to our local area. We provide fiber-optic broadband, Wi-Fi, digital TV, landline phones, hosted business systems, security cameras, and cellular services in North Dakota and Minnesota. Established in 1951 and based in Abercrombie, ND, we recently expanded to include the communities of Breckenridge, Wahpeton, rural Wahpeton, Wilkin County and Clay County, Minnesota. We strive to deliver high-speed internet access to enhance connectivity, economic development, and quality of life for all our members.
