Welcome Center Coordinator

St. John's University Nyjamaica, NY Full-time Call Center / Customer Service

Posted on May 2, 2024

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Welcome Center Coordinator

St. John's, established in 1870, has three New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University's outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John's University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.

A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John's is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution. Our graduates will excel in the competencies and values needed for leadership and service in a rapidly evolving world.

Department:

Enrollment Management

Specific Job Title:

Welcome Center Coordinator

Reports to:

Corinne Gentile

Campus:

Queens

Job Summary:

The Welcome Center Coordinator will oversee the day-to-day operations of the Welcome Center, which is the starting point for campus tours.

The ideal candidate will:

Be customer service driven, work well with a team, and feel comfortable multitasking
Serve as the main point of contact for the Welcome Center and work with the Building Managers and external departments regarding the presentation space, etc.
Handle all Group Tour reservations from start to finish, including event entry in Slate CRM and reporting
Work with the Campus Visit Coordinator to finalize the spring visit schedule and events and update Slate accordingly
Coordinate VIP tours for external departments
Create facilities work orders for events, if/when needed
Train, schedule, confirm, and serve as point of contact for the student team
Oversee the management of front desk operations
Handle tour cancellations in conjunction with the Campus Visit Coordinator, if/when needed
Create and implement Counselor Database in Slate CRM with Operations collaboration

Competencies:

Ideal candidate must possess 10+ years of Customer Service experience in higher education and be fully efficient in Microsoft Suite.

Supervisory Responsibility:

This position reports directly to the Director of Enrollment Management Events.

Position Type/Expected Hours of Work:

Full Time: Monday through Friday, 8:30 a.m. to 4:30 p.m.

Required Education and Experience:

Bachelor's degree and 8-10 years related experience or training or equivalent combination of education and experience

Preferred Education and Experience:

Bachelor's degree

In compliance with NYC's Pay Transparency Act, the annual salary for this position is $44,100. St. John's University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.

This position may be relocated to any of St. John's University's physical locations at any time.

St. John's offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John's performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events

Any offer of employment is subject to receipt by St. John's University of satisfactory references, verification of employment and education.

St. John's University is an Equal Opportunity Employer and encourages applications from women and minorities. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.

To apply, visit https://jobs.silkroad.com/StJohnsEdu/Careers/jobs/219532

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